Skip to content
Binance US

Binance US

www.binance.us
What is your customer experience with Binance US?

Binance US Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Binance US has a 1.7 star rating from 381 customer reviews, with 81% unfavorable sentiment. Many Binance US reviews report dissatisfaction; 67% say Payments should improve and 80% say they won’t reuse the service. Most users request a refund and cite costly price levels and poor reliability.

Key Takeaways for Future Customers

  • Expect limited customer service access and long delays when seeking help.
  • Verify transfer compatibility before moving crypto between exchanges or wallets.
  • Be prepared for verification and payment method hurdles and potential membership billing issues.

Negative Feedback / Risk Areas

  • Repeated customer complaints about inability to reach live support and unresolved login or verification problems.
  • Reports of missing or delayed deposits, lost funds, and requests for refunds.
  • Users cite high fees, reliability concerns, and problems adding payment methods.

Positive Feedback

Some users note a wide selection of crypto and occasional helpful agents.

View full overview ›

Media from reviews

Transfer exchange to Binance US
Transfer exchange to Binance US - Image 2Transfer exchange to Binance US - Image 3Transfer exchange to Binance US - Image 4Transfer exchange to Binance US - Image 5Transfer exchange to Binance US - Image 6Binance US - I need my DTC Number
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
account money verification payment funds binance amount wallet payment method debit card
Filter review
Sort by
Jeanine V Cup

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money

i CANt reach binance . M'y funds are on them site . Few month I cant loggin.Can i have thé email please

View full review
Anonymous
map-marker Hartford, Connecticut

The wrong number is listed

The wrong number is listed still losses and pissed at pissed consumer for providing incorrect number

Binance US Reply:
Dear Sir/ Madam,

Thank you for posting your review.

Your inquiry will be processed in the order it was received.

Should you have any other questions or concerns, please feel free to contact us.

Regards,
Pissed Consumer Customer Support Team
View full review
Karen K Tga

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Transfer exchange to Binance US

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - User tried Binance for 1.349224 BTC and wants funds sent to Coinbase wallet 3KAqUnzvvaznwpu3SjHXjKpnMRMxfzoVpN; requests urgent assistance in NC.

I used binance for an exchange for BTC in the amount of 1.349224 from kkaspern2@***.com. My name is Karen Louise Kaspern.

I didn't understand I could not use binance coz u r in the USA but not in my region of North Carolina. I am new. I moved small amounts first to try to learn. It is very confusing.

I need the transfer deposit to go to my coinbase wallet number:3KAqUnzvvaznwpu3SjHXjKpnMRMxfzoVpN. Please help me correct the situation. This was a lot of money and I am a disabled senior who was make confused on my 1st transfer. Please call me at 1 82* *** ****, email me at kkaspern2@***.com.

I apologize for the inconvenience and need ur help desperately.

I appreciate ur support and kindness. KK

Pros:
  • Great transfer exchange
Cons:
  • Wrong region in usa of north carolina

Preferred solution: Transfer to coinbase wallet number: 3KAqUnzvvaznwpu3SjHXjKpnMRMxfzoVpN

User's recommendation: Make sure u check ur exchange works for the transfer 1st and know they can be used with ur wallet.

View full review
James H Lby

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Loss money

I sent money from my Bitcoin mine account to my wallet and didn't receive the correct amount I want you to get the money correct

Loss:
$200000

Preferred solution: Full refund

View full review
Lusine P Pbz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Its about my account

AI Highlights
  • - I couldn't add money to my account and my card was declined.
  • - Now my account shows it is disabled and I want to know what is going on.
Binance US - Its about my account

I was going to put money in my account, but it's not letting me. It kept showing my card declined and after that, now it shows my account is disabled to do anything. I would like to know what is going on with it.

Preferred solution: I would like to know why is my account is disabled

View full review
Joan Ocg

I need my DTC Number

AI Highlights
  • - Crypto app withdrawal requires a TDC number.
  • - Mary Gums requests a callback; email Mary gums@***.com; phone 210-574-****.
Binance US - I need my DTC Number

I am trying to do a transaction withdrawal through my Crypto app they are requiring TDC number my name is Mary Gums. My email is Mary gums@***.com.

My phone number is 210-574-****. Can you please give me a call at your earliest convenience thank you very much.

View full review
Charmagne Nkw

Get my compensation from binance for data breach

AI Highlights
  • - My assets were taken from Binance platforms.
  • - I received emails from Binance saying I am entitled to $48,000.
  • - I have been waiting for the payment.

My assets have been taken from binance platforms and I have multiple emails from binance stating that I am untitled to compe datiton elastin 48 thousand dollars and I have been waiting for the payment

View full review
Shantak U

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I sent 30k on November 15th to my wife's account from coinbase to binacce smart chain it is being held hostage for $1.32 after I payed fees from coinbase

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - $3,000 from my wallet showed as success.
  • - A $30,000 Binance deposit showed as success but funds did not reflect.
  • - Binance wants to hold deposits for $1.32.
Binance US - I sent 30k on November 15th to my wife's account from coinbase to binacce...
Binance US - I sent 30k on November 15th to my wife's account from coinbase to... - Image 2
Updated by user Nov 20, 2024

Still didn't receive my funds ***

Original review Nov 17, 2024

I made a $3000 from my wallet it said success I made an additional deposit to binace for $30k it said success but the money never reflected on binace why I just found out after I payed fees from coinbase binace still wants to hold my deposits hostage for $1.32 wtf

Loss:
$30
Pros:
  • Non
Cons:
  • No funds

Preferred solution: Full refund

User's recommendation: Be careful

View full review
Hakop Zmp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got scammed

AI Highlights
  • - Binance Anna took my USDT BEP20.
  • - I started with $500 for the liquidity pool.
  • - At cash out, she said I must pay; I haven't received anything.
Binance US - I got scammed
Contains 1 confidential file for company representatives

Binance Anna took my USDT BEP20. I started with $500 for the liquidity pool.

When it was time to cash out, she said I have to pay for my funds to be released.

I haven't received anything. Please help.

Loss:
$500
Pros:
  • Really money
Cons:
  • Fake people

Preferred solution: Full refund

User's recommendation: Watch out for binance Anna she scammed me. I started with $500 usdt for liquidy pooland received nothing.

View full review
Martavion Pbz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Vandusenkristian74@***.com

AI Highlights
  • - Not told profits could be used to repay loan.
  • - On day 5 I wanted to repay but was told I couldn't; deposit required and funds access restricted.
Updated by user Mar 06, 2025

I don't think there was a loan from them..

Original review Mar 03, 2025

Hello, I am inquiring about a loan that was recently funded by you through coin check. Upon taking the loan I was never told that I couldn't use the profit to pay back the loan.

On day 5 I wanted to pay it back , doing so I was then told I couldn't I had to deposit the money. I wouldn't have had to ask for a loan if I had money floating around as such. Then Sophia tells me how my children are going to hate me because I was poor and couldn't deposit money.

She took all access my funds putting a verification only she can approve. Is there any way I can get help getting into my funds..

View full review
Valentine A Gms

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To confirm a Bitcoin transfer

AI Highlights
  • - Google Forms claims 1.349 BTC was sent to Binance for ID 8121****, and I called to verify the transfer is at Binance.

Google Forms claim to have transferred 1.349 BTC to Binance for ID 8121****. I called to get confirmation that that transfer is actually at Binance., so that I can pay the fees and have it transferred to my BTC address

Preferred solution: Confirmation that there is an amount of 1.349 BTC most likely showing ID 8121**** waiting to be processed.

View full review
Kyle H Aod

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I cannot add a payment method

AI Highlights
  • - I entered my debit card info four or five times, then it stopped letting me add a card, and I think the issue was using a business debit card.

I tried to enter my information four or five times in a row, and then it just stopped letting me try to add a debit card. I think the problem was because it was a business debit card, not a personal debit card.

Preferred solution: I want to be able to connect a payment method. It says unavailable.

View full review
Smith T Cyw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complain live chat customer service

AI Highlights
  • - Waiting 3 days for a live agent chat with no response.
  • - Auto bot said an available agent would be within 5 minutes.
Binance US - Complain live chat customer service

I've been waiting for a live agent chat for 3 days and no one has responded. The auto bot chat is unhelpful; it said the estimated time for an available agent would be 5 minutes. It's already been 3 days and no one has responded.

Cons:
  • Limit state of resident

Preferred solution: Respond back to resolve my issue

User's recommendation: Don't waste your time with this services

View full review
Norman C Irs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have been trying to cash in my Bitcoin Mining for months and I'm having no luck because you people instead of taking 64 dollars from my already Bitcoin you say I have you want me to send cash and pu

AI Highlights
  • - Wants $64 cash from bitcoin and for it to be sent.
  • - Mentions rude service and wants money urgently.
  • - Bitcoin holders should get cash automatically.
Binance US - I have been trying to cash in my Bitcoin Mining for months and I'm having no...
Contains 1 confidential file for company representatives
Updated by user Oct 27, 2024

They are saying in order to withdraw my bitcoin I have to pay a 64 dollar Transfer Fee to Binance when it should be paid with my existing Bitcoin, they say if I don't pay it I'm going to lose my bitcoin never to be found and I want a d need my money

Original review Oct 12, 2024

More cash is what we are struggling over out here, take the 64 dollars from my existing bitcoin you say I have and send me my money stop being rude, you should never ask for cash money unless someone is buying bitcoin if they already have bitcoin you should automatically give them what is theirs, I need that money bad please help me

User's recommendation: Make sure your bitcoin is real before sending cash money

View full review
Norman C Irs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To talk to agent about cashing in my mining coins need to talk to someone please

AI Highlights
  • - Trying to cash in Bitcoin mining but lacking knowledge, with urgent risk of losing it.
  • - Facing a Binance fee demand and cannot pay from mining coins.
Binance US - To talk to agent about cashing in my mining coins need to talk to someone...
Contains 1 confidential file for company representatives

I've been trying to cash in my Bitcoin mining, and I'm having problems because I don't know enough about it. Now it's urgent, or I'm going to lose it all.

This is very important to me because it's saying I have to pay a Binance fee, and I don't have that to give for something I don't know is real. Why can't we pay out of our mining coins instead of our pockets?

Preferred solution: My money in my account

User's recommendation: Always check to make sure it isn't a scam

View full review
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vancouver, British Columbia

It's scam, stay away

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Raphael's prompt, professional response helped recover funds.
  • - He did his job well and knows his way around.
  • - He can help with your problem.
Contains 1 confidential file for company representatives

Thanks to Raphael, his response was so perfect and professional that I contacted him, and let him know about the case and if he can help us out, to my greatest surprise He did his job wonderfully well. We got the funds back, he is just so amazing and knows his way around.

God bless and let us help one another out.

I posted this out of joy that my funds were recovered. Raphandrews123@***.com He can help you out with your problem.

User's recommendation: There is help out there, contact him for help

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article